Cancellation and refund policy

What this covers

We provide services, not products, so there are no goods to return. This policy explains what happens if you need to cancel or change a booking, when we give you your money back, and what we do if the result is not what was agreed.

It applies to the packages published on this website. Custom quotes and recurring services are governed by the conditions stated in the quote itself.

Changing the date

You can change your booking date at no cost by letting us know in writing at least 48 hours in advance, subject to availability. With less than 48 hours' notice, the change is treated as a cancellation.

Cancellation by the client

7 calendar days or more in advance: we refund 100% of what you paid.

Between 7 days and 48 hours before: we refund 75% of what you paid. The remaining 25% covers the team and machinery reserved for you.

Less than 48 hours before, or if we cannot access the space on the agreed date: we refund 50% of what you paid.

Notice is counted from when we receive your written message to the confirmed start time.

Cancellation by us

If we cannot deliver the service on the confirmed date for reasons on our side or due to force majeure, we will offer you a new date. If it does not suit you, we refund 100% of what you paid.

If the result is not what was agreed

When we finish, we go through the checklist together. If you later find an area that was not left as agreed, write to us within 48 hours of completion, with photographs if possible.

We will re-clean the affected areas at no cost within 5 working days. If we still cannot resolve it, we refund the part of the price proportional to the affected floor area.

Pre-existing defects in floors, surfaces or installations, and stains or damage we already flagged as unrecoverable at the site visit or in the proposal, do not give rise to a refund.

Consumer right of withdrawal

Our services are aimed at businesses and professionals. If you contract as a consumer and at a distance, you also have 14 calendar days from confirmation to withdraw from the contract without giving a reason, under Spanish Royal Legislative Decree 1/2007.

If you expressly ask us to start the service within that period and then withdraw, you must pay for the proportion already delivered. Once the service has been fully performed with your prior consent, the right of withdrawal ends.

How to request a cancellation or refund

Email info@costalimpieza.com with the company name, the booking date and, if you have it, the invoice or confirmation number. We will reply within 2 working days.

Refund method and timing

Refunds are made to the original payment method within 14 calendar days of being approved. If an invoice has already been issued, we will issue the corresponding corrective invoice. The Spanish version of this policy prevails.